Mochi is an AI-powered screening agent created by us at MakiPeople. It helps hiring teams run short, fair, and consistent screenings. Mochi will ask you a few simple questions about your experience and eligibility, and sometimes short skills-based questions. Your answers are then securely shared with the recruiters managing your application.

You’ll receive an invitation link or a call directly from Mochi when your interview is ready. Just follow the instructions provided — whether it’s a phone screen or a web-based chat — to start. There’s no need to download anything.

No, you won't be able to do a practice run before your interview. But don't panic!
If you run into any technical issues, we are always available at [email protected] to support you.

For the best experience with the web version of Mochi, we recommend using the latest version of Google Chrome on desktop.
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For the telephone screening, it can be taken from any mobile phone with a network connection - just like a usual phone call.

During peak times, you may need to wait a little longer. You will be informed via SMS that we are busier than usual. If you have not received a call after 12 hours, please contact us at [email protected] and we will check for you.

Don’t worry. You should receive a text to arrange another call. If this does not happen, please email us at [email protected] so we can assist you.

If you experience a technical issue and you feel you have been disadvantaged as as a result, please reach out to our Support team at [email protected] and we will be happy to assist.

Find a quiet space with a reliable network connection. Use a device with a working microphone, and avoid background noise or multitasking during your interview.

For the telephone screening, please avoid using headphones such as AirPods, as this can affect the sound quality of your answers.

If Mochi talks over you or doesn’t seem to hear properly, it may be a connection or background noise issue.
Try moving to a quieter space. If this does not seem to help, please reach out to us at [email protected] and we will be glad to assist.

Don’t worry. Send an SMS on the original thread and a new call will be triggered. You will then be able to pick up where you left off.

If it doesn’t restart properly, contact us at [email protected].

If the AI becomes unresponsive during a telephone call, please hang up. You will then be prompted via SMS to restart the call.
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If the error occurs during our web screening, please reset the browser.

Persistent issue? Send a quick note to our support email — we’ll get you back on track quickly.

Your application is managed by the company you applied to. After you complete your screening, recruiters will review your responses and contact you with next steps.
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​We at MakiPeople cannot provide you with any further information regarding the next steps in the process.

The hiring team reviewing your application can access your interview and score.
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We can also access it for the purposes of supporting your recruiter or resetting the screening if needed for technical reasons.
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No. Mochi does not use your data to train AI models. Your interview is stored securely and used only for recruitment purposes in accordance with privacy regulations.
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To read more on our Privacy Policy, please click here.

To read more can read more about Maki’s data safety practices click here.

This is dependent on local laws and regulations.
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If you would like to opt-out, please get in touch at [email protected] and we can discuss available options to you.

Mochi may automatically exclude candidates only in very specific and objective cases, such as when a work permit is explicitly required and you confirm that you do not hold one. In accordance with the EU AI Act and ISO 27001 principles, all other decisions involve human review to ensure fairness, transparency, and non-discrimination.

Of course. Please get in touch with us at [email protected] and we will assist you.

Yes. You are always informed you are speaking with AI and must provide consent.

No. Mochi avoids inappropriate or sensitive topics, such as health or religion. If such a topic comes up by mistake, it will be flagged and not pursued

We recommend you answer personally and naturally. Using AI tools to respond may lead to unnatural or inconsistent answers, which could affect your evaluation.

Please don’t share interview content publicly, as it may breach confidentiality agreements and affect the fairness of the hiring process.

Yes. We support text-based and written screening formats when needed. Contact [email protected] to arrange an accessible setup before your interview.

This depends on what the recruiter has set up for the screening. Mochi supports English, French, Spanish, German, and Italian. You can contact your recruiter directly if you have questions about the language.

Yes. Mochi is designed to understand many different accents. If something is unclear, Mochi may politely ask you to repeat.

If you’re having trouble or have additional questions, contact our Support team anytime at [email protected].

We’re happy to help!