At Maki, we use artificial intelligence (AI) to conduct assessments and calculate some of your results. In accordance with the European AI Regulation (EU AI Act, Article 86), you have the right to know how AI is involved in this process. This article explains it clearly and simply.
1. How AI is involved in your assessment journey
Depending on the type of assessment you take, AI may be used at different stages of your journey.
a. Conducting a conversational interview (Mochi)
If your assessment includes a voice-based conversational interview (phone or web screening), it is conducted by an AI agent called Mochi. This agent asks you questions, listens to your answers, and guides the conversation. It is designed to simulate a natural exchange while staying within the framework defined by the recruiter.
Applies to: voice-based conversational interview: screening (Mochi).
💡 Good to know
Mochi does not make any hiring decisions. Its sole role is to conduct the interview and collect your answers.
b. Transcribing your spoken answers and retrieving information
If you answer questions verbally (audio or video), your answers are automatically converted into text using speech recognition tools. This transcription is then used to evaluate your responses.
c. Calculating your scores
Once you have completed your tests, AI may be used to analyse your answers and calculate your results, for instance based on pre-defined scoring grids.
⚠️ Good to know Your scores are calculated objectively, based on your answers and assessment grids defined in advance. AI does not take into account your name, age, gender, or any other personal information when producing your results.
Whether AI is used for scoring and how depends on the type of assessment you've been invited to take. To learn more about how your scores are calculated, visit our dedicated article: https://help.makipeople.com/en/articles/180920-how-are-my-tests-scored
d. Monitoring assessment conditions (proctoring)
In some cases, Maki uses automated proctoring features to detect potential irregularities during an assessment. These tools provide recruiters with signals that may suggest a candidate has not completed the assessment under fair conditions.
⚠️Important
Proctoring results do not disqualify you automatically. They are simply indicators made available to the recruiters, who review them and make their own judgement. The final decision always belongs to a human.
e. Guide you through your experience
Maki uses AI in two ways to provide you with feedback during or after your assessment:
Personalized scorecard: if your assessment includes a development scorecard, some of the feedback and improvement suggestions you receive may be generated by AI based on your results. This feature is activated at the discretion of the company that invited you.
"Ask me anything" chatbot: during your assessment : you may have access to a chatbot that allows you to ask questions. This chatbot uses AI to provide you with clear and personalized answer about the role.
f. Guide recruiters
Maki may also use AI to support the recruiters involved in your process.
For example, AI can help them prepare for a structured interview by suggesting an interview plan or recommending relevant questions based on the role.
⚠️ These features are designed to help recruiters conduct fair and consistent interviews : they do not influence your assessment scores or the final hiring decision, which always remains in the hands of a human.
2. What AI does not do: hiring decisions
Hiring decisions are always made by humans.
No AI decides whether you are selected, invited to an interview, or excluded from a recruitment process. Only recruiters (people) make these decisions, based on their own criteria, for example:
Your score and detailed answers, compared to other candidates
The average score achieved by people already in a similar role
Your availability
The languages you speak
Or any other criteria relevant to the position
❗️ Important
Maki scores are indicators designed to support hiring decisions, not to automate them. Each recruitment team has its own criteria and expectations. A low score does not automatically disqualify a candidate: the recruiter can always decide to move the application forward, taking into account other factors or their own judgement. Your results represent only one part of the overall decision, which always remains in the hands of the recruiter.
3. Your rights
In accordance with Article 86 of the European AI Regulation (EU AI Act), you have the right to obtain clear explanations about:
The role of AI in your assessment process
Whether a decision was taken by recruiters on the basis of outputs of any AI feature, and if yes how
This right applies when a decision significantly affects you (for example, a rejection). If you would like to know more about how your results were calculated, you can contact the company that invited you to take the assessment, or write to us directly.
Need more help?
⚠️ Need more help?
Send us a message at [email protected] : we're here to help you. Thank you for being part of our Maki community!